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Technical Support Analyst

Imaginet are recruiting. This means there's an exciting opportunity for a top class Technical Support Analyst to join one of the UK's leading web agencies. We're looking for someone with a couple of years experience who has bags of enthusiasm and a real love of the web.

A bit about the job

This will be an interesting and challenging role working within our support team. Initially all work will be done under close supervision, helping you get up to speed with all our systems, technology and processes. Day to day, your main responsibilities will involve functional testing of large pieces of work before and after making them live, investigation of any bugs/issues reported as well as general systems support.

Service is really important to us, and a large portion of this role is customer facing – frequently liaising with 3rd party suppliers and our clients, identifying and troubleshooting problems.

A bit about who we're looking for

It goes without saying you'll have a real passion for the web and the technology that powers it. You should be interested in supporting and developing existing systems with an emphasis on reliability and robust solutions.

Essential skills:

  • Teamwork and problem-solving skills.
  • Development on a LAMP platform (Linux, Apache, MySQL, PHP)
  • Knowledge of browser technology - HTML, JavaScript, Ajax, CSS
  • Knowledge of XML, SOAP, JSON, REST
  • Versioning tools - SVN, Git

Desirable skills:

  • Other programming languages - Perl, Python, Java
  • Programming frameworks and libraries e.g. jQuery, CakePHP, Zend
  • Free software packages e.g. WordPress, phpBB
  • Internet protocols - DNS, DHCP, SMTP, HTTP, SSL
  • Support of desktop PCs - Windows XP, Windows 7, Mac OS X
  • Support of Windows Server and SQL Server

A bit about Imaginet

Based smack bang in the centre of the fantastic City of Cardiff, with fantastic views of City Hall and a host of bars and nice eateries the other side, Imaginet is a great place to work.

We're an intimate team and love to welcome someone new into the company, normally with a night out, but definitely for a lunchtime drink. We also have regular meet-ups in the office with some nice lunch and cakes to discuss what we're doing, what's new on the web and how we can work better. We're a sociable bunch.

We want you to enjoy working here and keep things relaxed and friendly, yet giving you all the encouragement and personal empowerment to build your knowledge and develop as a key member of the team.

Aside from the great atmosphere in the office, you may also want to know that we offer a competitive salary, training and conferences and flexible working hours and unlimited tea and coffee.

What to do next

If this sounds like your cup of tea, then please send us your CV to and we'll be in touch. Recruitment agencies/consultancies need not apply.


Contact Us

We're a friendly bunch at Imaginet, and we can't wait to hear from you.

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Meet the Team

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