Knowledge Management Systems
Bespoke software, designed to spread best practice, company wide
In any large organisation, barely a week goes by without someone sighing "If only we all knew what we all know". And in most cases, the obvious answer is a Knowledge Management System.
Knowledge Management means taking all those local snippets of info and wisdom, and sharing them across the business: a spirit of "we're all in the same boat".
For sales people, knowledge sharing could cover effective closing tactics... for Customer Services, it could be call resolution techniques... for Marketing, demographic insights or road-tested campaigns... for Finance, collections strategies.
Everyone has something to share. And we can help you share it...
Here at Imaginet, we've created Knowledge Management Systems for a number of global organisations, who wanted to share their best results and ideas across continents. But you don't have to be a global brand - knowledge sharing is just as vital between regional divisions, or even between colleagues working side by side in one office.
So what's in a Knowledge Management System?
Well, potentially anything! Our Knowledge Management software is fully adaptable - so while it's normally presented through an intranet, the actual make-up of your system will be at your discretion.
For example, your system could include any - or all - of these tools:
- Discussion Forums: colleagues can share successes and new ideas... and even learn from failures
- Commentary: users share their thoughts on news, events or other info as it's posted
- Marketing Management: access the latest campaigns, feedback on creatives and search the archives
- Data Analysis: managers gather to interpret stats and share conclusions
- Case Studies: add documents, images or videos to share what's working (or isn't)
- User Restrictions: create closed groups so sensitive data doesn't "go public"
- Or it could feature something else entirely. There are very few limitations...
So the question is, what do you need from a Knowledge Management System?
And we'd love to know the answer! So when you get in touch, we'll look into your objectives and what kind of sharing practice has worked for you, online or off. Then we'll suggest a provisional spec.
You should find it quite revealing... after all, we've got a lot of best practice to call on!
